I wanted a magical solution but it didn’t exist. Her empathy and acknowledgement of the challenge was all I needed. Like most advice, we seldom know we need it when we receive it. If it’s truly useful we absorb it and use it without thinking about it.
Remember, when someone calls for personal advice the most valuable thing we can do is acknowledge the situation without judgment and remind them that we care deeply. My mother does it with a Bostonian’s paucity of words. Most of us need to say more.
In an effort to remind myself of this lesson, I have created a simple picture of the old fashion telephone my mother used until very recently. I post the picture in my workspace where I receive the majority of my calls.
It’s there to remind me that most people do not want the instructions on “what to” or “how to” fix their problems, but rather to be reminded we care, are willing to listen and understand that sometimes life’s problems are not easy to solve.
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